Privacy Policy

1. Introduction

NamasteParent ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard data when you use our Service.

2. Information We Collect

2a. Information You Provide

• Account information: Your name and WhatsApp phone number.
• Parent profiles: Name, phone number, language preference, and emergency contact details of registered parents.

2b. Information Generated by the Service

• Call data: Duration, timestamp, and call status of each automated check-in.
• AI-extracted health summaries: Mood, medication adherence, and general wellness notes extracted from call transcripts.
• WhatsApp delivery logs: Delivery confirmation metadata from our messaging provider.

3. How We Use Your Information

• To schedule and conduct daily AI wellness calls to registered parents.
• To generate and deliver WhatsApp health summary reports to your registered number.
• To improve the quality and accuracy of our AI voice and extraction models.
• To provide customer support and respond to enquiries.
• To process subscription billing via Razorpay.

4. Data Storage & Security

All data is stored on secure, encrypted cloud infrastructure. We use Supabase (hosted on AWS) for our database and implement row-level security policies to ensure users can only access their own data. Call audio is not stored permanently; only extracted summaries are retained.

We do not store payment card details. All transactions are processed by Razorpay in compliance with PCI-DSS standards.

5. Data Sharing

We do not sell, trade, or rent your personal information. We share data only with:

• Infrastructure providers: Supabase, Plivo (calling), and Meta (WhatsApp) for service delivery.
• AI processing: Anonymised transcript data may be processed by our AI provider (Vapi / OpenAI) under strict data processing agreements.
• Legal compliance: Where required by Indian law or regulatory authority.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Withdraw consent for AI calls at any time by pausing or deleting a parent profile.

To exercise any of these rights, please contact us at namaste@namasteparent.com.

7. Children's Privacy

The Service is not directed at children under 18. We do not knowingly collect personal data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via the app or by email. Continued use constitutes acceptance of the revised policy.

9. Contact Us

For privacy-related enquiries, reach us at namaste@namasteparent.com.